Online Store Dates & Information


- All prices are listed in Canadian Funds.

- We do not accept exchanges or returns on personalized product. 

- Sizing samples for all apparel is available to try on at The Hockey Shop.

- You will be notified by email when your order is ready for pickup or ready to ship out. Within British Columbia, orders are delivered to their destination within 1 to 2 business days. We ship via UPS and Purolator. **Timelines can fluctuate based on the time of year. We have no control over packages once they are received by our shipping partners.

- We are unable to check on the completion level of your order prior to the estimated completion deadline.

- We batch orders with others from your group or association to be able to give you our Team Exclusive Pricing. Below are the dates and deadlines that our team follows to process the online custom orders.  Our completion dates vary based on the time of year.

Ordering 12 or more of the same item?

View our "How to place a team order " page for more information and to download our team order sheet.

Team orders (6+ of the same style) are dealt with separately and depending on availability they may have a quicker turnaround time.

Current Order Deadlines For Winter 2023 - 2024

Online Team Stores will be shut down between November 12th and December 25th. New orders can be submitted between December 26th and January 14th for delivery the week of March 4th.
Date order was placed: Approximate Completion Date:
Final Deadline:
Prior to January 15th, 2024 Up until the week of March 4th, 2024




** Please note that any personalized items are not available to return or exchange **

Past Order Deadlines

Date order was placed: Approximate Completion Date:
Prior to June 30th, 2023 Week of August 31st, 2023
Prior to August 26th, 2023 Week of September 29th, 2023
Prior to September 12th, 2023 Week of October 16th, 2023
Prior to September 24th, 2023 Week of October 30th, 2023
Prior to October 10th, 2023 Week of November 13th, 2023
Christmas Deadline:
Prior to November 11th, 2023 at 11:59 PM PST Week of December 15th, 2023

Need to make a change?

If you have ordered an incorrect size, let us know right away. If we haven’t processed your order yet, we can make the necessary changes.  If your order is further along in our production queue, our Sales team will do our best to ensure you are looked after.

Contact us

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