Online Order Information
How your team store order works, from checkout to pickup or delivery.
Prices in CAD
Made to order
1–2 day B.C. delivery
How the Online Store Works
Sublimated Items (Jerseys, Pant Shells, Socks, Shirts): Estimated production time is 5 - 6 weeks from the closing date.
Every item is custom-made for your team. Here's what happens after you place your order.
1
Order during an open period
Place your order any time before the current ordering period closes at 11:59 PM PT on the closing date.
2
We batch your team's orders
Your order is grouped with others from your team or association. That's how we offer Team Exclusive Pricing. Production starts once the period closes.
3
We make your gear
Standard apparel is completed by the date on the order schedule. Sublimated items (jerseys, pant shells, socks, shirts) take 6–7 weeks.
4
Pick up or ship
We'll email you when your order is ready for pickup at The Hockey Shop or ready to ship.
Busy season: September to December volumes can mean longer turnaround times. If there's a delay, we'll let you know by phone or email.
View Order Schedule
Good to Know
Pricing
All prices are in Canadian dollars. Team Exclusive Pricing is possible because we batch your order with the rest of your team or association.
Sizing
Sizing samples for all apparel are available to try on at The Hockey Shop. Since personalized items can't be exchanged, we recommend trying on before you order.
Order Status
We work hard to have every order completed by its due date. If there's ever an issue with production, we'll reach out to you. Rest assured, your order is in the queue and being worked on.
Cancellations
Orders can be cancelled within two weeks of being placed. After that, your order is final.
Returns & Exchanges
Accepted for damaged or incorrect items only. Personalized product and clearance items are final sale.
Store Season
Online team stores close for the season on January 31. We're also closed for ordering over the Christmas break.
Pickup & Shipping
Delivery within B.C.
1–2 business days
after your order ships
Our carriers
UPS & Purolator
our shipping partners
In-store pickup
The Hockey Shop
we'll email you when it's ready
Delivery times can vary by season. Once a package is with the carrier, it's out of our hands.
Need to make a change?
Ordered the wrong size? Tell us right away. If we haven't processed your order yet, we can fix it. If it's already in production, our Sales team will do our best to look after you.
Ordering 6 or more of the same style?
Team orders are handled separately and, depending on stock, may have a faster turnaround.
How to Order + Team Order Sheet
Questions or changes?
Our Team Sales crew is happy to help.
